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Comparison · Staffing models · Comparisons

Internal IT vs Managed IT Services

Answers: Do I need an MSP or an internal IT employee?

When internal IT fits

Internal IT makes sense when you need someone physically present daily, deeply embedded in proprietary systems, or dedicated to strategic projects full time.

The tradeoff is coverage: vacations, turnover, and specialty gaps (security, compliance, cloud) can leave blind spots unless you hire multiple roles.

When managed IT fits

Managed IT fits when you want predictable monthly support, documented processes, and access to specialists without building a full department.

MSPs typically cover help desk, endpoints, Microsoft 365, networking, backups, and security-informed change control—with escalation paths defined in writing.

Co-managed IT as a hybrid

Co-managed IT keeps your internal team for strategy, vendor relationships, and line-of-business systems while the MSP handles monitoring, patching, help desk overflow, and security operations.

K.E.T. Networks provides both managed IT and MSSP services for organizations in Snohomish County and Northern King County, Washington.

Questions this guide answers

  • There is no universal headcount. Consider ticket volume, compliance requirements, locations, and whether you need dedicated security expertise—not employee count alone.

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