What managed IT should include
A capable MSP monitors endpoints and servers, manages Microsoft 365, maintains backups with tested restores, patches on a defined cadence, and documents changes.
Ask for sample reports, ticket SLAs, and who owns after-hours escalation.
- Help desk with defined response targets
- Endpoint and server management
- Microsoft 365 administration and security baseline
- Network and firewall management
- Backup verification and disaster recovery planning
What cybersecurity should include
Cybersecurity is more than antivirus. Expect identity protection, email security, logging coverage, vulnerability prioritization, and incident playbooks aligned to your size.
If you face cyber-insurance renewals or customer security reviews, ask how the provider organizes evidence.
Questions to ask any Everett IT provider
Use these questions during discovery—answers should be specific to your environment, not generic.
- Who performs onsite work in Everett and how is it scheduled?
- How do you document access reviews and backup tests?
- What happens after hours when a security alert fires?
- Can you support our cyber-insurance questionnaire with evidence from our tenant?
- How do you handle co-management with internal staff?
- What does onboarding look like when switching from another MSP?
Warning signs when evaluating providers
Avoid vendors that cannot explain escalation paths, refuse to document RACI, or treat security as a separate upsell with no integration into daily IT work.
K.E.T. Networks LLC — Managed IT Services, Cybersecurity & MSSP serving Everett, Lake Stevens and Snohomish County, Washington.
